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Contact Us : 01423 544757

Free Delivery to most UK Mainland Addresses.

Customer Help

Call us 01423 544757 or click here to contact us via email

Shipping & Returns Policy

Current approximate estimated delivery lead times by product Brand:

  • Baumhaus - 3 to 5 working days (3 to 15 working days during busy sale periods)
  • Flair Furnishings - 1 to 2 working days
  • Flintshire Furniture - 5 to 10 working days
  • Furniture To Go - 1 to 7 working days
  • Kids Avenue - 1 to 2 weeks (1 to 4 weeks during busy sale periods)
  • Parisot - 1 to 2 weeks (1 to 4 weeks during busy sale periods)
  • Signature Weave - 5 to 15 working days (Deliveries can take longer during busy peak periods)
  • Steens For Kids - 1 to 7 working days
  • Sweet Dreams - 5 to 10 working days
  • Thuka - 1 to 2 weeks (1 to 4 weeks during busy sale periods)
  • Time Living - 1 to 2 working days
  • Trasman Kids - 1 to 2 weeks (1 to 4 weeks during busy sale periods)

If you need any assistance our friendly family team can be contacted via telephone on 01423 544757 and email 7 days a week from 9am to 9pm, please see our Contact Page for more details, we are an independent family business established in 2013 and always offer good honest advice with no sales pressure.

For items that are out of stock but available for pre order please contact us prior to ordering for the latest estimated stock arrival information. Please contact us for the latest delivery information as things are continuing to change on a regular basis and it is not viable to update every individual product page with the latest delivery information.

General Delivery Information for UK Mainland Orders - Please read our Detailed Delivery & Returns Terms & Conditions page for full details.

We can deliver our products to the majority of the United Kingdom mainland and for many of our products an optional white glove 2 person home assembly service is available, all home assemblies will be carried out by the manufacturers provided delivery and assembly service. We are not able to offer delivery to freight forwarding companies for our goods to be exported.

Delivery information for each product can be found on the product page below the product description, or simply give us a call on 01423 544757 or send us an email and we will be more than happy to answer any questions you may have.

Delivery for many of our products takes on average less than 7 working days, please note this dose vary depending on the brand, delivery location, if assembly is or is not required plus the weight and size of the items to be delivered. For larger products and products purchased with home assembly service delivery can take approximatally 1 to 4 weeks.

Free Delivery Information We can offer free delivery throughout most of the UK mainland but some delivery areas are excluded and not all brands are affected. Please see the delivery surcharge area information further down this page for more details. The following branded products are Free Delivery throughout all of the UK mainland and to the Isle of Wight, Parisot, Kids Avenue, Thuka, Trasman Kids.

None UK Mainland Delivery We also offer Free delivery to the Isle of Wight for the following product brands Only, Parisot, Thuka, Kids Avenue and Trasman Kids. On average deliver to the Isle of Wight is an approximate 3 to 6 weeks but can sometimes take longer and for AB, KW, IV, PA, PH, postcode areas 1 to 4 weeks. Please note we do not offer delivery to any other none UK Mainland locations and we are not able to offer delivery to freight forwarding companies.

Home Assembly Service For products where home assembly service is available it can be selected from the options on the product page above the add to cart button. The Delivery and Home Assembly will be carried out by the manufacturers provided delivery and assembly service and they will contact you direct normally around 3 to 5 days prior to the first available slot in your area. Delivery with home assembly can take between 1 to 4 weeks and gives you the peace of mind the product will be correctly assembled and without any of the hassle or worry about damaging parts or getting it wrong. The cut off date for Pre Christmas 2024 assembly is the 15th November, if ordered after this date the delivery and assembly would then be in the new year Jan/Feb 2025.

Next Working Day Delivery Orders must be received before 12 noon and will be clearly stated on the product page if available below the product description. If next day delivery is not convenient a week day of choice delivery can also be arranged for some product brands, please just leave us a note at the time of ordering and we will do our very best to accommodate.

Delivery Surcharge Areas Common Post Codes LD LL11+ PL PH SA14+ SY10+ G3+ ML EX TA TD TQ TR AB DD DG EH FK IV KA KW KY PA PH7 for some of our brands may have a delivery surcharge including but not limited to, Sweet Dreams, Flintshire Furniture, Furniture To Go, Flair Furnishing, Sleep Design, Time Living. Please contact us for more details as this will be looked at on an individual order basis based on the delivery location and product weight, additional post code areas maybe affected but not listed above, delivery to surcharge areas can also take longer to be delivered over none surcharge areas.

To prevent delivery delays please provide a contact telephone number during the checkout process so that we can call to arrange a convenient delivery date once a route has been planned.

If you have any further questions regarding delivery please call us on 01423 544757.

RETURNS POLICY

In the unlikely event of goods requiring to be returned we have established a returns procedure which has been designed to cause minimum inconvenience.

If an order has been dispatched and is not received or if an item is received and it is either damaged or faulty, please let us know as soon as possible but within 3 days from date of receipt of the goods.

Email details of your claim to [email protected]
Call Us on: 01423 544757

The following options will then be made available:

1. Replacement: If possible, a replacement part will be sent, subject to availability. As authorised retailers for all our brands in most cases we simply supply a replacement part instead of a full replacement causing minimal inconvenience.

2. Refund: If replacement parts are not available and a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased using Paypal, the debited Paypal account shall be credited).

For more details please visit our Detailed Returns Policy page.